Everything you asked
Common questions
Registration, payment, refunds, skill levels, and what to bring on your first night.
Answers
Before you register
Do I need to be a member to play?
No. Anyone can register for a session, a drop-in night, or a full season. There is no separate club membership fee to pay first.
I have never played pickleball. Am I going to be out of place?
No. Sessions are grouped by skill level, and beginners are expected - most of our players started with us. Paddles and balls are available to rent or buy - say so when you register or ask for a lesson. Wear indoor court shoes and bring water.
How do I pay?
Two ways: by credit or debit card through Stripe at the end of registration, or by Interac e-transfer using the DTL reference code we send you. Both quote the same total, including HST.
Why is there a card processing fee?
Card payments carry a processing fee, capped at 2.4% and shown before you pay. Paying by e-transfer avoids it. The fee is charged before HST because the fee itself is taxable.
Can I get a refund if I cannot make it?
Refunds requested 15 or more days before a program starts carry a $15 administration fee; there are no refunds within 14 days of the start. You may find a substitute player, and they can pay you for the days you miss. Drop-in players who give 15 or more days' notice can move their night to another date or location instead.
What if a night is cancelled?
Schools occasionally close a gym at short notice. We email everyone registered for that night as soon as we know. A school cancellation is not refunded for bundlers: most 2026-2027 bundles guarantee at least 24 game nights, unless the court's listing says otherwise. If a court falls short of its guaranteed nights, make-up nights included, the missing nights may be refunded pro rata.
Can I register more than one person?
Yes. Complete one registration per player so each person's date of birth, skill level and waiver are recorded against the right name. You can pay for them from the same card.
Do you run programs for kids?
Yes. Basketball is for grades 7 and up. Summer camp is for ages 4 to 13. Leadership camps and programs run for ages 12-14, 15-17, 18-25 and 26+ (post-graduate), and we also run leadership workshops for small business owners and corporate teams.
Where do you play?
In school and community gyms across Mississauga, Brampton and Bolton. Every session on the site shows its venue, and each court card links straight to driving directions.
How quickly do you reply to questions?
Within 1-2 business days. Email is best for anything with details; the club's number takes text messages only.
Still wondering
Ask us directly
If your question is not here, send it over. We reply within 1-2 business days.
You may also want the season schedule, our club policies, or the privacy policy.